The staff box

The Desk: Who Does Your Books

Seven people, first names on the door. One of them will be your bookkeeper all year, and you will have their direct line by the end of the first call.

The signers

Renee Calloway, CPA

Managing partner · Reviews every return

Started the firm after eight years at a large office where nobody met the clients. Reads every return before it is signed and still keeps the books for a handful of longtime clients herself.

CPA license no. 000000 (placeholder) · With the firm since 2011

Arturo Mendez, EA

Tax lead · Notices and planning

Runs the tax desk and the October planning meetings. If a letter arrives from a tax agency, it goes to Arturo, who usually has a calm answer within a day.

Enrolled agent no. 00000 (placeholder) · With the firm since 2015

The bookkeepers

Priya

Senior bookkeeper · Restaurants and cafes

Knows every delivery app's payout report by heart. Priya built the tip and deposit mapping we use for every food client.

Dana

Bookkeeper · Contractors and trades

Job costing, retainage and progress billing. Dana can tell you which of your jobs actually made money, which is not always the one you think.

Marcus

Bookkeeper · Catch up desk

The person to see when the books are two years behind. Marcus rebuilds from bank statements first and asks you about the strange ones later.

Lena

Bookkeeper · Online sellers and payroll

Sales tax across states, marketplace fees and inventory. Lena also runs most of the payroll calendar and has never missed a pay date.

The front desk

Theo

Client lead · The first voice you hear

Answers the phone, books the 20 minute calls and keeps the deadline board. If you are not sure who to ask, ask Theo.

Continued on A2: how the firm works   Write to the desk